At Lumiere, customer satisfaction is our priority. Every outfit is crafted and curated with care to ensure the highest quality. Please read our Refund Policy carefully before making a purchase.
Refunds may be considered under the following circumstances:
To request a refund, you must contact us within 48 hours of receiving your order and provide your order details along with clear photos of the product.
As customized and personalized outfits are created specifically for each customer, they are not eligible for refunds or cancellations once the design process or production has begun.
If your customized outfit arrives with a manufacturing defect or does not match the approved design, please contact us. We will review your request and provide an appropriate solution.
Eligible ready-to-wear items may qualify for a refund if they are returned in:
Returned items that show signs of wear, damage, or alteration may not qualify for a refund.
The following items are not eligible for refunds:
Once your request is received and approved, we will inspect the returned item. If your refund is approved, the amount will be processed to your original payment method within 7–10 business days, depending on your payment provider.
Shipping and delivery charges are generally non-refundable unless the return is due to an error on our part or a defective product.
Orders for ready-to-wear products may be canceled before they are shipped. Customized orders cannot be canceled once production has started.
If you have any questions regarding our Refund Policy or wish to request a refund, please contact us at +91 96569 23616.